Digital Service
Digital Solutions - Perfect interaction for efficient processes
What does Digital Service include?
- Processing your service requests via a ticket system provided on a Web Portal (symmedia Hub)
- Support through live video, voice over IP, chat and whiteboard functions
- Documentation of your service activities for each system can be viewed in the Service Case Archive
What are the advantages of Digital Service?
- Faster and easier support and solution finding through targeted communication via a ticket system (no Email traffic)
- Log-in into the Web Portal from any internet-connected device such as PC, tablet or smartphone possible
